Change and Return

Change and Return

To be eligible for a return, your item must be returned unworn, unwashed, undamaged, unused, and with all orinal tags attached and in it’s original packaging, including all items you got as a gift, if applicable.

To complete your refund, we require an official Cancellation, Return, Exchange request to be sent to alexandrinadress@gmail.com

Please do not send your purchase back without prior notification.

– You may return ordered items in original conditions, unweared with all tags within 14 days upon receipt.
– You are responsible for the shipping cost back to us.
– Please send us the tracking number of the returned item. We cannot accept your Return or Exchange Request without the tracking number.
– After we have inspected your returned package and if all the requirements are met you would be getting the refund immediately.
– Please note, all custom orders to be refunded with deduction of 50% of the paid amount.